Online Payments

Terms & Conditions

Please read and make sure you properly understand following terms & conditions.

PAYMENT SCHEDULES:

  • (i)   Upon receipt of Invoice: 25 per cent of cost.
  • (ii)  Not less than six weeks before departure: 100 per cent of cost.

    • Notes:
    • (i)   Payments are required within seven days, except in the case of Last minute Bookings, where immediate payment is needed by credit/debit card.
    • (ii) Suppliers may demand stricter payment terms on some bookings. These occasions will always be advised to you before booking and stated on your Confirmation Invoice. Individual cancellation terms will always be stated.
    • (iii)  Credit/Debit-card payments are subject to an additional charge of 4.5 %. This contributes to our credit-card costs and helps to reduce our basic prices.
    • (iv)  Customer must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges
    • (v)   There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at time of booking and are not subject to change.
    • (vi)  Late payments risk cancellation.

CANCELLATION BY US:

Ceylon Escapes is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.

CANCELLATION BY YOU:

  • In event of cancellation, in whole or part, we voluntarily return all recoverable costs.

  • In the case of cancelled tailor-made itineraries, we reserve the right to levy additional admin costs of up to 5 per cent of total booking cost.

  • Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.

  • Any individual wishing to cancel a booking with Ceylon Escapes must immediately notify their sales consultant by email, quoting their Invoice number. The cancellation is timed from when we contact the supplier on your behalf and a delay is normal outside normal working hours. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.

  • Total cancellation charges on your booking will not exceed these maximum levels:

    • After payment of deposit: Up to 100 per cent of deposit.
    • Less than six weeks before departure: Up to 50 per cent of booking cost.
    • Less than one month before departure: Up to 100 per cent of booking cost.

  • You should check whether your travel insurance policy covers you for refunds.

  • NOTE: Ceylon Escapes offers additional guarantees concerning refunds in the clause on Terrorism and Personal Safety.

VEHICLE OR ITINERARY CHANGES MADE BY US:

Ceylon Escapes is committed to high levels of professionalism to protect your booking. Adjustments and changes will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (eg overbooking of hotel,breakdown) demand an emergency change of accommodation/vehicle while you are on holiday, we will refund you appropriately if the replacement hotel/vehicle is cheaper and pay any additional transfer costs.

ITINERARY CHANGES REQUESTED BY YOU:

Ceylon Escapes aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.

INFORMATION PROVIDED BY YOU:

All information provided by yourself should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.

INFORMATION PROVIDED BY US:

Ceylon Escapes will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with British law.

CUSTOMER CARE AND COMPLAINTS PROCEDURE:

Ceylon Escapes is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager), our local representative (if present), and our ground agents. If matters are not satisfactorily resolved, you must notify Ceylon Escapes within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Ceylon Escapes provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.

FORCE MAJEURE:

We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.

INDEPENDENT TRAVEL:

In the event of an itinerary only part-booked by Ceylon Escapes, Ceylon Escapes cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility.

INSURANCE:

Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.

INNOCULATIONS:

All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.

NATURE OF OVERSEAS TRAVEL:

Bookings arranged by Ceylon Escapes range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel an in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarise themselves with up-to-date information from independent and reliable sources.

NEGLIGENCE AND BREACH OF CONTRACT:

We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS.

PERSONAL LOSS, INJURY AND ILLNESS (UNCONNECTED WITH ARRANGEMENTS MADE BY US):

Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.

SHOPPING:

Ceylon Escapes never, under any circumstances, recommends or guarantees the value or the quality of any additional product. Determining the value of a product is entirely the client’s responsibility.

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